The Show products with no quantity function controls whether item lines with a quantity of 0 are displayed in Invoicing.
This provides a better overview and makes it easier to review service agreements and troubleshoot invoicing, especially when:
- working with fixed prices
- reviewing the invoicing setup
INFO:
Supervisors can only view customers, if these customers are within the supervisor's assigned customer areas. For more information regarding this, go to Company Structure.
This is how you use the filter
Set up the view. For more information about this, go to Sort view in Invoicing.
Find the Show products with no quantity setting in the filters. Tick the checkbox to enable the function.
Click Update to display Invoicing based on the selected criteria.
When the function is active products configured for invoicing but with a quantity of 0 in the selected period are displayed in Invoicing.
NOTE:
Item lines with a quantity of 0 are only displayed in Invoicing and are not exported to the billing system.
When the function is disabled item lines with a quantity of 0 are hidden. This may be relevant if you only want to view products that will be included on the invoice.
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EXAMPLE: A quantity of 0 may indicate that something in the service agreement has not been configured correctly. You expect the customer to be invoiced, but the quantity is 0. With Show products with no quantity enabled, you can identify that something is missing before invoicing. Typical causes:
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