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How do I handle product requests?

How can I effectively manage my product requests?

As the administrator, you can see all product requests made by your supervisors and employees.

As a supervisor, you can see all product requests for the customers to which areas you have been assigned to. For more information regarding this, go to Company Structure.

 

In this article, you will learn how to handle product requests:



 

 

This is how you find product requests

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In the menu, go to Storage > Product requests

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You can also access the requests through the Overview

 

Click on Product requests in the overview

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This is how you filter product requests

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It is possible to limit which product requests will be shown by clicking on Customer or Areas

 

By doing so, you can specify which Customer or Area you want to see the requests of

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This is how you read a product request

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The following information is included in a product request

 

 

Content
Description

Order no.

The order number changes every time a new product request is received. You will also receive further information regarding the customer and location.

Ordered by

Here you can see which employee has requested the product.

Date 

Here you can see when the request has been made.

Comment

If a comment was attached to the request, it will be shown here.

Content

Will show the product number, the product, and the quantity ordered.

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This is how you handle product requests

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You can either approve or deny a product request

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Click on Delete request Slet forespørgsel.png to deny the order request

 

 

 

OBS:

The request will be permanently deleted from the system.

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Click on Handle request Håndter forespørgsel.png to approve the request

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Check if the product request is correct and if the products have been taken from the right storage

 

Approve the request by clicking on Transfer

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